VPNFAQs: Ten Answers on Multiple Devices, Data Usage, Speed Limits and More

This VPN FAQ covers multiple devices, data usage and speed issues, followed by client setup and everyday troubleshooting. Keep one distinction in mind: device connectivity, remaining account data and the current route’s performance are separate things. A “Connected” status doesn’t tell you everything.

Plan figures below follow VPN87’s published terms. Client menu names may vary, so use the download links and guides provided in the dashboard. Protocols are discussed as general concepts; not every route offers every protocol.

1. Can you use a VPN on multiple devices at once?

VPN87 has no limit on the number of devices connected at the same time. You can set up a client on a computer, tablet or other device without switching to a different plan just to add another device. However, unlimited devices doesn’t mean unlimited data, and each device doesn’t get a separate data allowance.

Devices on the same account share its available data. Downloads on a computer, video streaming on a tablet and background sync can all use data routed through the VPN. If usage rises, check activity across your devices rather than looking only at the screen you’re using.

You don’t have to use the same route on every device; choose based on the service you need and your network conditions. Treat your subscription link like an account credential. Don’t share it in public screenshots or documents: it may contain access credentials that can retrieve your route configuration.

2. How is plan data measured, and when does it reset?

Data measures how much information is transferred, not how long you stay connected. An idle connection uses less data than continuous video streaming. Web images, videos, downloads and background tasks can all consume data, so file download sizes alone won’t give you a complete estimate.

Monthly subscriptions reset each month on the activation date, not at the start of the calendar month. Data packs remain valid until used and never expire. These plans work differently; don’t treat a monthly subscription as a data pack that can accumulate indefinitely.

Dashboard usage and a client’s local statistics may differ because they can use different measurement scopes, update schedules and accounting methods. Check the dashboard for details on how uploads, downloads and route usage are counted. Don’t assume rules that aren’t stated. To reconcile usage, keep dashboard and client records from the same time period and contact support through a ticket.

3. Does slow performance mean you’re being throttled?

Not necessarily. Performance depends on your local connection, Wi-Fi signal, route congestion, the path to the destination service and that service’s own load. Low latency means small amounts of data make the round trip quickly; it doesn’t guarantee high sustained download speeds. Packet loss and jitter can also cause buffering or lag.

The published plan details don’t promise a fixed speed or unlimited bandwidth, so there’s no basis for claiming that speeds are never limited. But one slow download doesn’t prove your account has been restricted either. The best approach is to isolate the variables and check your local network, route and destination separately.

• ✅ Pause large transfers on other devices and check that local websites load normally.
• ✅ Keep the destination service the same, switch to another route available in the dashboard and compare how it performs.
• ✅ Keep the route the same and try a different destination service to tell a route issue from a site-specific one.
• ❌ Don’t treat a route’s latency test as a download-speed test, or one speed test as a long-term guarantee.

4. Do you need to keep the client running all the time?

That depends on which apps need the proxy. Connect when you need to access international websites; apps that rely on continuous sync or persistent connections may be interrupted if you disconnect. A running client doesn’t mean all traffic is routed through the proxy. Check the system proxy settings, virtual network adapter mode and routing rules too.

Rule mode decides whether to connect directly or use the proxy based on conditions such as domains, addresses or apps; the exact features depend on the client. The system proxy generally affects only apps that follow that setting. Virtual network adapter mode can handle more network traffic, but it also requires the right permissions and configuration. Turning it on doesn’t necessarily cover every case.

After disconnecting, an app may switch to your local network rather than stop connecting. If a task must not connect directly, check whether the client offers protection against a dropped connection and test how it works. If local network devices become unreachable, check the LAN bypass rules before removing the entire configuration.

5. Monthly subscriptions or data packs: which should you choose?

If you use a VPN regularly and your usage is fairly consistent, compare monthly subscriptions. If your usage is occasional and you’d rather use your remaining data over time, compare data packs. Choose the billing model first, then the data allowance; prices with different billing periods aren’t directly comparable.

If you upgrade a monthly subscription partway through the billing period, the price difference is prorated by the remaining days. Don’t assume this starts a new full billing period or that different products will be combined automatically. Check the dashboard for changes to your account. See the plans page for full details.

6. Do you need an email address to create an account, and how should you protect it?

No email address is needed; create an account with a username and password. Payment methods include Alipay, WeChat Pay and USDT. Use the options provided in the dashboard. Not needing an email doesn’t mean you can neglect your credentials, and you shouldn’t assume you can recover your account by email.

Use a unique password and keep your username and order records safe. Your subscription link and login password serve different purposes, but neither should be shared publicly. Before contacting support, hide subscription credentials, payment details and any other information that isn’t relevant.

VPN87’s privacy policy states that it keeps no logs. This is a service policy, not a guarantee that no website can identify you. Login sessions, browser storage and account records on destination websites may still identify the same user.

7. How do you import a subscription link into a client?

A subscription link lets a compatible client retrieve and update route configurations. It isn’t a web bookmark or an installer. VPN87 supports Windows, macOS, iOS, Android and Linux. Client permissions, proxy handling and menu names may vary by platform.

1. Sign in to the dashboard and use the client download page to get a client for your operating system. iOS downloads are subject to eligibility shown in the dashboard.
2. Get your subscription from the dashboard, then use the import button as described in the guide, or add the link in the client’s subscription manager.
3. Update the subscription and check that the route list appears. Then select a route and turn on the proxy mode you need.
4. Open the destination service to verify that it works; don’t rely only on the client’s “Connected” status.

If the route list is empty after import, first check that you copied the full link, that the subscription updates successfully and that the client is compatible. Don’t repeatedly edit link parameters or send your subscription to an unfamiliar website for conversion. For illustrated steps, see the user guide.

8. Are protocols and route types the same thing?

No. Shadowsocks, VMess, Trojan and VLESS are proxy protocol options; Hysteria2 and TUIC are proxy protocols built on QUIC. Whether they work depends on client support and matching configuration fields. A protocol name alone doesn’t guarantee a faster route or prove that a particular platform will be accessible.

Direct, relay and IEPL dedicated routes describe the transport path or infrastructure. A direct route typically connects from your local network to the exit; a relay adds an entry point or forwarding hop; IEPL refers to international Ethernet private line service. These describe a different layer from application-level proxy protocols and aren’t interchangeable settings.

Even with a dedicated line, the path from the exit to the destination service affects performance. VPN87 offers 100+ countries and 210+ routes, but that doesn’t guarantee the same experience in every location, on every platform or at every time. Choose based on the current dashboard list and the destination service. For more on these terms, see the route guide.

9. How can you check whether routing rules and DNS behave as expected?

First decide which app or domain should use the proxy, then check what actually happens. The exit address shown in a browser reflects only that web request; it doesn’t prove that other apps use the same route. A routing rule error can let a website load while an app fails to connect.

DNS translates domain names into addresses. A DNS leak usually means a lookup that should use an expected path is instead sent to an unexpected resolver. Using local DNS isn’t necessarily a leak: if your rules intentionally send local services directly, that may be the intended setup. What matters is whether lookups and connections follow your configuration.

When checking, consider the client’s DNS settings, connection logs and the browser’s secure DNS options. A browser may choose a resolver that follows different rules from the client. A test page showing a resolver’s location alone can’t prove how all traffic from your device is routed. After changing settings according to the guide, retry in the same app and avoid changing several settings at once.

10. What if you can’t connect, see the wrong streaming catalog or the service doesn’t fit your needs?

First distinguish between having no network access at all and being denied access by a particular service. For the first, check your local network, available account data, subscription updates and proxy settings. For the second, also consider the exit location, the region on your service account, cached data and platform rules. Connecting through a route in a particular region doesn’t necessarily change your account’s region or content rights.

When reporting an issue, include your device operating system, client name, selected route, time of the issue and error message. Submit these details through a support ticket in the dashboard. Don’t just say “it doesn’t work,” and never send your full subscription link or account password. For more troubleshooting ideas, see the technical reference.

If the service doesn’t meet your needs, the refund policy is: you can request a full refund for any reason within 14 days of your first payment. Submit your request through a dashboard support ticket. This policy doesn’t mean every past order can be refunded at any time.